bg88 FAQ —
All your questions
answered here

No. bg88's policy allows only one account per person. Attempting to open multiple accounts using the same name, mobile number, device, or payment method may result in all accounts being permanently closed and any funds forfeited.

On the login page, click "Forgot Password?". Enter your registered mobile number or email, receive an OTP, and set a new password. The entire process takes just 2 minutes. If you run into any issues, contact us via live chat.

Your name and date of birth generally cannot be changed after registration, as they are tied to identity verification. If you need to update your mobile number or email address, please contact the support team — changes will be made after your identity is verified.

KYC (Know Your Customer) verification is in place for your own protection. It ensures that only the account owner can carry out transactions and prevents minors from accessing the platform. Completing KYC is mandatory before your first withdrawal.

bg88 supports several convenient deposit methods:

• Mobile Banking
• Bank Transfer
• E-Wallet
• Cryptocurrency

In most cases, deposits are credited to your account instantly.

The minimum deposit at bg88 varies by payment method. Mobile banking options generally have a low minimum to accommodate all types of users. For specific amounts, visit the deposit page or get in touch with our support team.

Deposits are instant with most payment methods — typically reflecting in your account within 1 to 5 minutes. Bank transfers may occasionally take a little longer. If more than 30 minutes have passed, please contact support with your transaction reference number.

Withdrawals at bg88 are typically processed within 30 minutes to 24 hours. Having KYC verification completed before your first withdrawal will speed up the process. You can track your withdrawal status in your account's transaction history.

bg88 generally does not charge any platform fees on withdrawals. However, your payment provider or bank may apply their own transaction fees, which are outside bg88's control. Please review your payment method's terms and conditions before making a withdrawal.

Withdrawals that are already in progress generally cannot be cancelled. However, if the status still shows "Pending Approval", contacting our support team promptly may allow cancellation. Once processing has begun, no changes can be made.

After your first deposit as a new member, a welcome bonus will be added to your account automatically. The bonus amount and terms are detailed on the promotions page. Wagering requirements must be met before the bonus can be withdrawn.

A wagering requirement is the condition that you must place a certain amount in bets before you can withdraw bonus funds. For example, a 20x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 2000 in bets. Slots generally count all wagers toward the requirement.

With bg88's referral program, you earn a bonus whenever someone registers and makes a deposit using your referral link or code. Full terms and bonus details are available on the promotions page. The referral code must be entered at the time of registration.

bg88 offers an extensive game library, including:

• Slots — Hundreds of slot games with a variety of themes and features
• Live Casino — Live Blackjack, Roulette, and Baccarat with real dealers
• Sports Betting — Place bets on cricket, football, and more
• Crash Games
• Poker & Table Games

Yes, many games offer a demo or free play mode, giving you a chance to explore without using real money. However, winnings in demo mode cannot be withdrawn. To play with real money, simply log in and make a deposit.

If your connection drops mid-game, bg88's servers save your game state. Once you reconnect, you can pick up right where you left off. For live games, any bet placed at the time of disconnection will be settled according to the provider's rules.

Yes, bg88 keeps all your information protected with 256-bit SSL encryption. Your personal or financial data is never sold or shared with third parties. For more details, please visit our Privacy Policy read.

You can activate self-exclusion from the "Responsible Gaming" section in your account settings. Options range from 6 months to a permanent break. Once activated, it cannot be reversed before the set period ends. For more details, Responsible Gaming View page.

No, bg88 is strictly for users aged 18 and above. Age verification is mandatory during registration. If a minor is detected, the account will be closed immediately. Keep your password private to prevent children or teenagers from accessing your account.

Change your password immediately and notify the support team via live chat or email. The support team will temporarily suspend your account and investigate. Never share your password or OTP with anyone — bg88 staff will never ask for them.